Terms & Conditions

Terms of Service and Conditions

This Agreement is between the purchasing customer (referred to as “Customer” within this document) and TriStar Sheds Of Tennessee, all its staff, subcontractors, manufacturers, agents, and affiliates (referred to as “TriStar Sheds TN” within this document).

OUR PROCESS- Building and Payments Prior to Delivery

1. The customer understands this agreement can also be read and printed directly on our website TriStarShedsTN.com
2. Payments are payable to “TriStar Sheds TN” and paid upon order with a debit/credit card.
3. Customer understands that buildings can take an estimated 8-12 weeks to be constructed to completion and then added to the delivery schedule. Total lead time from build to delivery day can be an estimated 12-14 weeks or longer depending on weather conditions, and the current delivery schedule. The Lead times are calculated from order verification or received payment whichever is latest to 100% completion. Delivery scheduling will be handled between the Delivery Manager and the Customer and are not calculated in the build times.
4. The customer alone is liable for being compliant with all local ordinances and covenants. TriStar Sheds TN is not in charge of such responsibilities. This is generally for those living within a subdivision with HOA or within city limits etc.
5. Full payment must be made at time of purchase. Any remaining balance or delivery fees that apply will be due 3 days prior to your scheduled delivery date. The delivery drivers are a 3rd party and not responsible for taking payments for delivering for TriStar Sheds TN. Please note that we do not allow payments the day of delivery unless it is notated that you will be paying in cash. The driver will not unload until delivery payment has been received
6. ALL SALES ARE FINAL- NO REFUNDS. It is important that you only place an order if your 100% ready. If you feel that you are unsure we advise you to not place an order with our company as all sales are final. You will be checking this box prior to ordering.

INSTALLATION PROCESS- Customer Responsibility & Schedule

1. It’s the Customer’s responsibility to decide on a proper location for their structure(s), and properly prepare the location. If any pad is built, the area must be close to level and height not exceeding 12" for dirt, sand, or gravel pads. Concrete pads to be 1-2 feet wider and longer than your building and only 4-6" in thickness is recommended.
2. It’s the Customer’s responsibility to clear the path all the way to the location as well as obstacles like trees, power lines, phone cables, cable lines, fences, etc., or anything that will hinder the delivery method.
3. If the customer decides to install a pad, it’s the Customer’s responsibility to find, purchase and place the gravel. The pad must be close to level to forestall twisting, bowing, sagging, and settling. TriStar Sheds TN is not responsible for harm caused by an improperly prepared foundation or building pad. TriStar Sheds TN recommends the use of class five (5) road gravel or granite fines. Setting these style buildings on raised blocks is not recommended and would void all warranties.
4. When your delivery date has been confirmed and the weather or ground conditions are not permittable, or any situation arises and you are unable to accept delivery that day, the customer understands there will be an estimated 1-2 week delay in rescheduling.
5. The site should be ready prior to delivery, however, If the foundation for the building is incomplete or improperly ready and or if necessary permissions haven’t been secured by the customer, the building won’t be delivered as scheduled, and the customer will be liable for paying the price of returning the building to the manufacturing facility and all future re-delivery expenses. Or the driver can set the building on your property for you to move into place with you're own tractor or equipment.
6. The customer or designated individual accepting delivery should be reachable by phone at all times on delivery day. If the customer ordering is not the one receiving the building and another individual is accepting delivery on your behalf, please notify us immediately and provide a phone number for said individual or family member.
7. Property Access Permissions If TriStar Sheds TN and/or the delivery vehicle and trailer must cross into a neighboring property for successful delivery, it’s the Customer’s responsibility to obtain permission and assume liability for any damages that occurred accessing or leaving the premises including trespassing fines. If the delivery vehicle and trailer cause harm to a neighboring property, the customer is liable for compensating for the damage or loss sustained, expenses incurred, etc., and will not hold TriStar Sheds liable for any claims of damages, as well as the cost of defense.
8. Property Damages Neither TriStar Sheds TN nor the delivery company nor driver is liable for any damages that could occur to the ground and any items or property throughout the delivery and installation of the building(s). It is the customers responsibility to remove all obstacles to the path for delivery vehicle. All low hanging trees, pools, trash, equipment etc must be removed or moved out of the path of delivery.

• All Damages include, however, are not restricted to: anything below, on, or above the Customer’s property and neighboring property. Damage conjointly encompasses, however, isn’t restricted to: lawns, trees, bushes, flower gardens, fences, concrete walkways, driveways, concrete pads, septic tanks, sprinklers, drains, and electrical systems.
• Tow Truck Services If the delivery truck and or trailer becomes stuck during the delivery process, the services of a tow truck or wrecker will be needed. If this is the case, the customer is liable for the cost of the tow truck or wrecker and other related expenses.
• If anyone, as well as the customer, chooses to assist in installing or unloading their building and is injured throughout the delivery or installation method, TriStar Sheds isn’t liable for the injuries sustained by the customer or any other person volunteering to help.
• If the property grounds are too saturated, wet or muddy, it’s the customers responsibility to reschedule delivery. TriStar Sheds TN and the delivery driver are not liable for an incomplete delivery process if you accept delivery knowing the property may not be dry enough for delivery.
• Accepting Delivery While Not Being Present At The Site- The day your building is delivered whether the customer is physically at the delivery property or not, fully accepts the building as is. It is the customers’ responsibility to point out and report any damages or defects at the time of delivery.

Repair Services

• At times a building can be damaged during delivery and installation and it is up to the customer to report such an issue within 24 hours. It then will be added to a service request log to schedule a time when a service repairman is in your area and or as mother nature allows. Please do not try to repair or fix on your own without our knowledge first as this could void any warranties or may add additional costs involved in the repair for the customer. We may request pictures and an order number to verify the original building materials list.

PLEASE NOTE THAT ALL SALES ARE FINAL. NO REFUNDS OR CANCELLATIONS

• It is important that you only place an order if your 100% ready. If you feel that you are unsure we advise you to not place an order with our company as all sales are final.

Acknowledgment of Acceptance

The customer acknowledges the receipt of this Agreement, has read it entirely and understands it fully, and accepts all the above terms, conditions, and service. Thanks for choosing TriStar Sheds Of Tennessee!

If you have any questions or do not understand the terms and conditions as stated above, please call or email us prior to placing your order

By Phone: 1-423-405-7879

By Email: TriStarShedsTN@yahoo.com