Shipping & Payment Policy

Standard Orders: All standard orders must be placed and processed here through our official website.

Custom Orders: For customized structures, a formal quote will be provided via email. Payment for custom orders must be processed securely via credit or debit card.

Payment Terms: All orders must be paid in full at the time of placing your order.

Refund & Cancellation:

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED. By checking the agreement box and placing your order, you acknowledge and accept this policy. If you are uncertain about your purchase, we strongly advise against finalizing your order.

Payment Disputes & Chargebacks

By completing a purchase, you agree to our Terms and Conditions. Initiating a chargeback or payment dispute to ‘bypass’ these agreed-upon terms is a violation of our policy.

Any chargebacks filed will result in a 20% cancellation fee deducted from the order total, and customer is responsible for all dispute-related fees assessed by your financial institution.

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2. Shipping, Scheduling, and Delivery Fees

Communication Requirements: Customers must provide a standard, direct telephone number for delivery coordination. Virtual or VOIP numbers (e.g., Google Voice) are not accepted. You will receive a text to call staff or team members.

Scheduling: The delivery date provided at checkout is an estimate. A firm delivery date and time window will be scheduled 1 to 2 weeks prior to the actual delivery. Customers must remain available by phone to coordinate logistics and, if requested, provide photos or videos of challenging delivery locations.

Delivery Mileage & Fees:

Delivery is complimentary for destinations within a 100-mile radius.

Deliveries exceeding the 100-mile radius will incur a surcharge of $5.00 per loaded mile.

Any out-of-radius delivery fees must be paid in full no later than three (3) days prior to the scheduled delivery date. Failure to remit this payment will result in the cancellation and rescheduling of your delivery.

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3. Site Preparation and Receiving Delivery

Clearance and Obstructions: The customer is strictly responsible for ensuring a clear, unobstructed path to the final delivery site. All obstructions—including tree branches, stumps, fencing, and overhanging wires or structures—must be removed prior to the driver's arrival.

In-Person Reception: An authorized adult must be physically present on-site to accept and sign for the delivery.

Site Inspection: For safety purposes and property protection, our delivery driver will conduct a preliminary on-foot inspection of the premises prior to operating the delivery vehicle on the property.

Additional Time & Labor Fees: Any supplementary labor required by the delivery driver to access the site (e.g., cutting low-hanging branches, dismantling fences) will incur an additional on-site service fee to compensate for their time.

Recommendations:

We highly recommend emailing photos or videos of your property entrance and access point in advance to ensure a seamless delivery.

Placement: For optimal weather resistance, we advise orienting the front opening of the structure away from prevailing winds and rain (typically facing East or Southeast).

Anchor Installation: An anchoring installation is included with your purchase and will be performed at the time of delivery at your discretion.

Anchor Specifications: We utilize a 36-inch ground cable anchor specifically designed for sheds. Based on customer field reports, this system is estimated to withstand wind speeds of 75 to 100 MPH.

Deferred Installation: If you plan to relocate the shed after delivery and prefer to defer anchoring, the delivery driver will leave the uninstalled anchors with you and provide instructions for future self-installation.

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4.Code of Conduct Policy

Our company is committed to providing excellent service while maintaining a respectful environment for our customers and staff.

We are incredibly grateful for the wonderful customers who make up the vast majority of our business. However, to protect our team from the rare instances of unacceptable behavior, we maintain a strict, zero-tolerance policy for any hostility or verbal abuse directed at our staff or delivery personnel.

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Contact Information

If you have any questions or require further clarification regarding these terms, please contact us prior to placing your order. We look forward to working with you!

The TriStar Sheds Team

Phone: 1-423-405-7879